TERMS OF SERVICE
Last Updated: January 01, 2025
By accessing or using the services provided by rentmy.bike, including listing or renting bicycles, you agree to abide by these Terms of service and accept them as legally binding. English is the governing language for these Terms of Service.
Failure to comply with the outlined platform rules in the TERMS OF SERVICE may result in account suspension or termination at the sole discretion of RentmyBike.
Definitions:
Lister: A user who lists a bicycle for rent on rentmy.bike.
Renter: A user who rents a bicycle listed on rentmy.bike.
Rental Agreement: The rental contract between the Lister and the Renter facilitated through rentmy.bike.
Safety Deposit: The refundable amount paid by the Renter and held by Stripe on behalf of rentmy.bike during the Rental Period as security against damages, theft, or other disputes.
1.0 Bicycle Rental Platform
1.1 The platform allows individuals or legal entities to list bicycles (referred to as "Listers") or rent bicycles (referred to as "Renters"). RentmyBike AB (referred to as “rentmyBike”) is neither the owner nor the holder of such Bicycles; it is merely an intermediary that arranges agreements on behalf of the Listers and Renters.
1.2 RentmyBike does not provide internet access or technical services required for platform use.
1.3 RentmyBike may make changes to the services offered, including technical requirements, for providing and transmitting advertisements and booking inquiries.
1.4 RentmyBike may engage subcontractors for platform services, who are bound by contract to adhere to rentmy.bike’s data protection regulations and confidentiality.
2.0 Concluding a Member Agreement through Registration
2.1 Listers and Renters (referred to jointly as "Users") must register to use the platform, concluding a Member Agreement between them and rentmyBike.
2.2 Master Data provided during registration is stored in the member's RentmyBike Account and used exclusively for executing and processing the Member Agreement.
2.3 Registered members acknowledge that bicycle manufacturers may be informed by RentmyBike about any test rides conducted through the platform.
2.4 Only individuals, legal entities, and partnerships with unrestricted legal capability are permitted to register.
2.5 Upon registration on the rentmyBike platform, the Lister will have a personal user Account to offer Bicycles for rental, with Listings made publicly accessible.
3.0 Term and Termination
3.1 The member Agreement is concluded for an indefinite period.
3.2 Unless otherwise agreed, the member may terminate the member Agreement at any time without prior notice by selecting the "Deactivate Account" option. Termination does not affect previously arranged Rental Agreements. This provision also applies to claims for payment of RentmyBike or service charges that are already due.
3.3 Unless otherwise agreed, RentmyBike may terminate the member Agreement upon 30 days’ notice. Termination may be initiated for valid reasons, including:
Failure to meet payment obligations despite reminders.
Breach of duties under these Terms of Use without corrective action following a reminder.
Inability to continue offering the platform due to legal changes, judicial or official orders, or cessation of business activities.
Insolvency proceedings due to lack of assets.
3.4 Upon termination, the member loses access to their membership account or profile. RentmyBike is not responsible for preserving information stored in the member's account or profile. Therefore, members are advised to back up relevant data independently prior to termination.
4.0 Use of the Platform
4.1 The member agrees not to engage in improper use of the platform. They are prohibited from (including but not limited to):
Impersonating another individual or falsely claiming affiliation with a legal entity.
Using their membership account to post content unrelated to the rental or leasing of bicycles.
Sending unsolicited advertising or promotional material, such as unwanted promotional emails or "spam," via the platform.
Tampering with, altering, or obstructing content provided by RentmyBike.
Using the platform in a manner that compromises the security, integrity, or availability of RentmyBike's systems, including the use of automated processes or unauthorized access.
4.2 The member shall indemnify RentmyBike against any claims brought by third parties due to improper use as outlined in § 8.1. They are responsible for compensating RentmyBike for any losses incurred, including legal expenses, resulting from such improper use. This provision does not apply if the member is not accountable for the improper use. The member is also obligated to support RentmyBike in its legal defense.
5.0 Access
5.1 The member must obtain personal login credentials exclusively for their RentmyBike account. They agree to:
Not share their login credentials with third parties.
Choose passwords that are difficult to decipher.
Keep their login credentials confidential.
Promptly change their login credentials or notify RentmyBike if they suspect or become aware of any unauthorized use.
5.2 The member is responsible for safeguarding the computers and data storage devices where login credentials are stored or used.
5.3 The member shall bear responsibility for any damages resulting from third-party use for which they are accountable.
5.4 If the member significantly breaches the care obligations outlined, RentmyBike reserves the right to temporarily or indefinitely block the member’s RentmyBike account. The member will receive notification of this action via email.
6.0 Responsibility for Contents
6.1 The member holds sole responsibility for all content they post on the platform, including but not limited to the description provided by the Lister regarding a Bicycle, stored image files, and price determination (referred to collectively as the "Listing"). Before posting, the member must carefully review the content. RentmyBike reserves the right to examine the content as and when necessary.
6.2 The Lister must ensure that the advertised Bicycle listing is up-to-date, is accurately described, including any existing defects or service history. The Lister must provide the information marked as mandatory by RentmyBike.
6.3 When creating a Listing, the Lister affirms that they:
Possess the Bicycle offered and have the authority as the sole owner or authorized representative to enter into the Rental Agreement.
The Bicycle is in a suitable condition for the intended use, including any minor defects specified in 6.2.
Clearly and accurately describe the listed bicycle.
6.4 The member must ensure that the Listing and other content:
Exclusively pertain to the offered Bicycle.
Do not violate the moral rights of third parties.
Do not engage in racial discrimination, cause offense or harassment, or contain immoral or sexually explicit material.
Do not include unauthorized information or data, such as trade secrets or confidential information obtained through employment relationships.
Do not infringe directly or indirectly on third-party rights, including copyrights, neighboring rights, trademark rights, patent rights, and utility model or design rights.
6.5 When posting content, the member must truthfully and completely provide references to authorship, copyright, or similar rights, as required.
6.6 If the Lister advertises the Bicycle as an entrepreneur, they must provide the Renter with the necessary information according to the regulations on distance contracts and contracts in electronic commerce. They must independently review their obligations, even when utilizing the Rental Terms.
6.7 Members must indemnify RentmyBike against any claims brought by third parties due to content infringement. Members must compensate RentmyBike for any resulting losses, including legal expenses, unless the member is not responsible for the infringement. Members must also support RentmyBike in its legal defense.
6.8 RentmyBike has the authority to remove or delete content from the platform, in whole or in part, if it fails to comply with the requirements outlined.
7.0 Granting of Rights
7.1 By uploading or posting the Listing and other content onto the platform, the member grants RentmyBike an irrevocable, non-exclusive, worldwide, unrestricted, and sublicensable license, free of charge, for the statutory term of protection. This license permits RentmyBike to use the content in tangible or intangible form, digitally or analogously, for performing obligations under the member Agreement, including marketing purposes.
7.2 The granted rights include, but are not limited to:
Reproduction and distribution rights, allowing RentmyBike to reproduce and distribute the Listings and other content, wholly or partially, digitally or analogously, on various carriers.
Online use rights, enabling RentmyBike to make the Listings and other content available, wholly or partially, in unprocessed or processed forms, using various storage and data transmission technologies, to a limited or unlimited audience.
Archival rights, permitting RentmyBike to archive Listings and other content in electronic databases.
Self-promotion rights, allowing RentmyBike to utilize the Listings and other content for self-promotion across various media platforms.
Editing and modification rights, empowering RentmyBike to edit and modify the Listings and other content while respecting moral rights and ownership rights of authors and other rights holders.
7.3 Additionally, the member grants RentmyBike an exclusive right, worldwide, and unlimited in geographical scope and time, for types of use not known at the time of contract conclusion.
7.4 The rights granted herein persist beyond the duration of the user contract unless terminated by the member for cause. Existing uses will not be affected.
7.5 The member warrants that they possess all necessary power, authority, and rights to grant the mentioned rights in the Listings and other content, free of encumbrances.
8.0 Contact, Newsletter
8.1 RentmyBike will send necessary information regarding the member Agreement to the email address provided during registration. This includes security information, notices of amendments to terms and conditions, and information on new features.
8.2 Members will receive marketing notifications, or "Newsletter," only if they have opted in to receive it. Members can unsubscribe from the Newsletter at any time by clicking the designated "Unsubscribe from Newsletter" link. Upon unsubscribing, the member's email address will be removed from the Newsletter distribution list.
9.0 Representations and Warranties
9.1 RentmyBike does not guarantee the accuracy of Master Data provided by members during registration. Members are responsible for verifying the identity of their contractual partners.
9.2 RentmyBike does not guarantee the conclusion of agreements between members or the creditworthiness of introduced contractual partners.
9.3 RentmyBike shall not be responsible for ensuring that the member complies with legal provisions, including obligations under tax law, which may encompass obligations under sales tax law and obligations related to indirect taxes.
9.4 RentmyBike shall not be responsible for ensuring that the member fulfills the duties to provide information as required by the rules on distance contracts and contracts in electronic commerce.
9.5 The member shall be responsible for safeguarding the Master Data, content, and other data stored in the membership account or elsewhere on the platform on a storage medium that is not accessible to RentmyBike. RentmyBike shall not safeguard the data.
9.6 RentmyBike does not assume any responsibility for the functionality of the member’s internet access or for other third-party services (e.g., mobile communications services) that are necessary for the use of the services.
9.7 RentmyBike expressly acknowledges that using web services can pose risks, including risks such as the sending of malware, spamming (unsolicited sending of promotional emails), password theft, electronic break-ins and manipulation, hacking, and other forms of unauthorized disclosure of data from workshops, nuisances, and falsifications. RentmyBike shall make reasonable efforts to minimize such risks. This does not establish an obligation to assume liability. Therefore, the use of the platform shall be at the member’s own risk.
9.8 Maintenance work, subsequent additions or upgrades, faults or bugs, and other causes or circumstances may result in interruptions or faults in the operation of the platform. RentmyBike shall promptly address technical faults to the extent that it is technically possible.
10.0 Reviews and Ratings
10.1 In order to foster a platform of trust, we encourage our community to leave public reviews ("Review") after completing a booking at the end of the usage period and to rate each other using a star rating ("Rating"). The member will provide truthful information in the reviews and evaluations, focusing on circumstances connected with the execution of the Rental Agreement. Reviews are most helpful when they provide unbiased and objective information.
10.2 RentmyBike shall not be responsible for the reviews and ratings. RentmyBike shall not review the reviews and ratings before they are posted. However, RentmyBike is authorized to add comments to the ratings for clarification purposes and to remove and delete them from the ratings profile in full or in part if RentmyBike becomes aware that the ratings (including but not limited to):
Injure the moral rights of third parties.
Cause offense or harassment or are immoral or sexually explicit.
Contain personal information regarding the other member, such as their name, address, telephone number, or email address.
Contain prohibited links or scripts.
Were inadvertently attributed to the wrong member, do not relate to the Listing that is rated.
Must be removed due to an enforceable court decision against the party who gave the rating.
Originate from a member whose membership account is blocked or terminated.
11.0 Service Fee, Handling of Payments
11.1 If a contract agreement is made between the Lister and the Renter, RentmyBike charges a percentage based service fee for the use of the RentmyBike Platform. Unless otherwise stated on the RentmyBike Platform, Service Fees are non-refundable. RentmyBike reserves the right to change service fees at any time and will notify members of any fee changes in advance. Fee changes will not affect bookings made prior to the effective date of the fee change.
Split Fee: A service fee is deducted from the Lister payout, and a service fee is charged to the Renter. This is the most common fee structure.
Lister-only Fee: The entire service fee is deducted from the Lister payout, and no RentmyBike service fee is paid by the Renter. This is most common for commercial Listers who use the RentmyBike White Label integration on their website.
11.2 The Service Fee is calculated from the booking subtotal and is automatically deducted from the payout. If a split fee applies, a service fee is calculated from the booking subtotal and displayed within the total price to be paid by the Renter. The Service Fee is displayed to the Lister before the publication of a listing or before the booking request. The current Service Fee ranges between 10% - 15%.
11.3 Service Fees are to be paid as follows:
The Renter shall pay in advance the rental fee owed under the Rental Agreement plus the service fee owed to RentmyBike using the payment methods accepted by RentmyBike.
The Lister authorizes RentmyBike to collect the rent owed in their name and to keep it in a trust account ("Trust Account") via Stripe set up for this purpose.
RentmyBike will pay the rental price less the service fee owed by the Lister to the Lister within 7 business days upon the end date and completion of the Rental Agreement period.
To receive and make a payment, the user must have a valid payout method in their Stripe account. As a commercial user, it is mandatory to provide relevant legal information about the business entity, such as VAT, legal name to verify the identity of the business and the persons associated. This includes the company name, associated persons, and the VAT identification number (VAT ID) to verify their identity. This is not the case if the Renter has instructed RentmyBike to retain the rental price because the Bicycle was not handed over to them in accordance with the Rental Contract Agreement ("Instructions"). The instruction must be given in text form with reasons.
12.0 Limitation of Liability
12.1. RentmyBike acts solely as an intermediary platform to connect Listers and Renters and facilitate the handling of Deposits.
12.2. RentmyBike is not liable for:
• Any injuries, damages, or losses incurred during the Rental Period.
• Misuse, theft, or accidents involving the bicycle.
• Disputes between the Lister and Renter outside of what explicitly outlined in these Terms and the Rental Contract Agreement.
13.0 Miscellaneous
13.1 Oral agreements are not permitted between users. RentmyBike will only acknowledge and support in agreements performed through the platform booking system.
13.2 The agreed place of jurisdiction for any and all disputes arising between parties shall be the jurisdiction of where the rental has taken place.
13.3 RentmyBike is entitled to transfer the rights and duties under the agreement with users to another entity in full or in part. Should such a transfer take place, members shall receive notification thereof stating a time limit for deleting their profile in the event that they do not agree to the transfer.
14.0 Vouchers and Credit
Rentmy.bike offers promotional vouchers in some cases. The voucher can then be redeemed for a new booking within a specified period.
14.1 A voucher redeemed cannot be restored or reissued.
14.2 After a booking has already been made, a voucher can no longer be redeemed.
14.3 Once a voucher has expired, it is not possible to extend the expiration date or issue a new voucher for it.
15.0. Governing Law and Jurisdiction
15.1. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the service operates and the rental agreement takes place.
15.2. Any legal disputes shall be resolved in the courts of said jurisdiction.
Rental Contract Agreement Terms
16.0 Rental Agreement
16.1 By publishing bicycles or making a booking inquiry via the platform, the Lister or Renter instructs RentmyBike to arrange a rental contract agreement (referred to as "Rental Agreement").
16.2 The Rental Agreement is confirmed upon acceptance of a booking inquiry, confirmed by RentmyBike via a separate email (referred to as "Rental Agreement Confirmation").
16.3 The Rental Agreement is closed upon the successful return of a bicycle inline with the booking terms stated in the Rental Agreement, confirmation of Rental Agreement closing is notified by RentmyBike via a separate email (referred to as "Rental Agreement Termination").
16.4 Agreements between the Lister and the Renter shall be solely based on these Rental Terms and the Confirmation of Rental Agreement.
16.5 The language of the agreement shall be English.
16.6 This Rental Agreement covers the rental of Bicycles. The type and condition of the Bicycle shall be specified in the Listing.
16.7 The Rental Agreement shall be exclusively concluded via the RentmyBike platform.
16.8 By completing a booking request, the Renter submits a binding offer to enter into a Rental Agreement with the Lister for the specified Bicycle. The booking details will be displayed before finalizing the booking.
16.9 Both parties agree to the Cancellation Terms of RentmyBike detailed in § 18.0 Cancellation of Rental by the Renter & § 19.0 Cancellation of Rental by the Lister.
16.10 The Rental Agreement is for a fixed period starting when the Bicycle is handed over to the Renter, as specified in the Listing and the Rental Agreement between the parties. The term period is chosen by the Renter during the Booking Inquiry.
16.11 The Rider shall pay the Lister the Rental Price for Bicycle use, as stated in the Listing. All listing prices are exclusive of the Service Fee. The Service fees (including taxes) will be displayed to the Renter in the subtotal before submitting the booking inquiry.
17.0 Renter Responsibilities and Duties
17.1 The Rider is obligated to pick up the bicycle at the agreed start time of the booking. If the Renter is late, they must inform the Lister. This requirement also applies to the booking end time.
17.2 The Renter is prohibited from transferring the Bicycle to a third party, renting it out further, leasing it, selling it or similar.
17.3 The Rider agrees to use the Bicycle with care and for its intended purpose, refraining from any actions that could cause damage to the Bicycle. Prohibited Activities (including but not limited to):
• Misrepresentation of listings or personal details.
• Using the bicycle for illegal, dangerous, or activities that rentmyBike deems unreasonable.
• Engaging in fraudulent disputes or claims.
17.4 The Renter must secure the bicycle against theft. The Lister is advised to provide the Renter with an appropriate bicycle lock. Bicycles should be locked to a fixed object, such as a bicycle rack, when not in use, and parked in secure in-door locations overnight for multi-day bookings.
17.5 The Renter bears sole liability for any damage resulting from non-compliance with statutory provisions or improper use of the Bicycle, unless there was contributory negligence on the part of the Lister. In the event of theft of the bicycle, the Renter is solely liable for the resulting damages and will lose their deposit subject to investigation by rentmyBike. Insurance cover against damage & theft is highly advised by RentmyBike.
17.6 The Renter must immediately inform the Lister and RentmyBike if the Bicycle is found to be defective, damaged, lost, or stolen during the Rental Agreement. In the event of theft, the Renter must assist the Lister and RentmyBike in filing a police report and also report the theft to the police themselves.
17.7 The Renter is not authorized to repair the Bicycle or make any alterations without the Lister's prior approval.
17.8 At the end of the Rental Agreement, the Renter must return the Bicycle with all included accessories to the Lister in the condition it was received. The time and location of the return shall pre agreed be as specified in the Listing and/or Rental Agreement between the parties.
17.9 If the Renter fails to return the Bicycle as required or returns it at a different time or location, the Lister may seek compensation from the Renter for any resulting losses.
18.0 Lister Responsibilities and Duties
18.1 In the event the Renter is unable to reach the Lister or the Lister does not respond on collection of the Bicycle, or the Bicycle is not as described the Renter may contact rentmyBike and rentmyBike will attempt to mediate between the Renter and the Lister, if no response is made, a full refund will be issued immediately.
18.2 The Lister is responsible for ensuringlisting images and descriptions are up-to-date, accurate and truthful.
18.3 Ensure that the bicycle is in good working condition and safe for use.
18.4 The lister must be available for the pre agreed pick up and drop off times as per the Rental Agreement.
19.0 Cancellation of Rental by the Renter
19.1 The Renter may only cancel the Rental Contract under the following conditions (hereinafter: "Cancellation Conditions"). Cancellations within the meaning of these Cancellation Terms and Conditions are withdrawals from the concluded Rental Contract Agreement before the beginning of the period of use.
19.2 The amount of a refund depends on the time of cancellation and is determined as follows:
For a full refund of the rental price, the Renter must cancel within one full days (24 hours) of making the bike rental booking.
In order to be refunded 50% of the rental price, the Rider must cancel at least two full days (48 hours) before the local booking start time of the bike rental.
19.3 If the Rider returns the bicycle prematurely after the start of the rental, the remaining rental price will not be refunded under.
19.4 Regardless of the conditions under 17.2, RentmyBike will charge a handling fee for processing cancellations (Unless cancellation is by the Lister). This amount will be equal to the service.
19.5 Cancellations by the Renter are made after the member has logged in, under My Bookings > Cancel Booking. Before the cancellation is finally confirmed, the refund amount is displayed.
19.6 In case of cancellation by the Lister (e.g., the bike is no longer available), the Renter will receive a full refund of the rental price and service fees.
19.7 RentmyBike reserves the right to adjust these cancellation terms under special circumstances. E.g. in cases of serious illness, death or other reason deemed viable by RentmyBike. Supporting Evidence must be provided.
20.0 Cancellation of Rental by the Lister
20.1 Cancellations by the Lister may result in the Renter's travel and mobility plans possibly no longer being feasible and damage trust within the RentmyBike community. Therefore, as a matter of principle, listers should honor all confirmed bookings
20.2 If a booking is canceled by the Lister, the following consequences apply:
In case of cancellation of a confirmed booking, a handling fee will be charged to the Lister. This fee is usually deducted from the first payment after this cancellation.
20.3 Cancellations by the Lister must be made in writing by email to support@RentmyBike.com. The booking number and the reason for the cancellation must be stated therein.
20.4 RentmyBike reserves the right to adjust these cancellation terms under special circumstances. E.g. in cases of serious illness, death or other reason deemed viable by RentmyBike. Supporting Evidence must be provided.
20.5 If multiple Lister cancellations frequently occur, RentmyBike reserves the right to asses whether account suspension or termination is warranted. The Renter may also leave a review of their experience which may damage future rental opportunity.
21.0 Safety Deposit
21.1 Deposits are held securely by rentmy.bike via Stripe.
21.2 Deposits will be refunded within 7days from the end of the Rental Period, unless a valid claim is submitted.
22.0 Dispute Resolution Policy
22.1 Filing a Claim:
• Disputes regarding damages, theft, or deposit-related issues must be submitted via the official dispute form on rentmy.bike resources within 7 days of the Rental Period ending.
• Supporting evidence and description must accompany all claims.
• RentmyBike will judge on all cases individually using all evidence provided, using additional support of local authorities as and when necessary.
22.2 Evaluation Process:
• RentmyBike will review all claims and evidence submitted by both parties, using additional support of local authorities as and when necessary.
• Decisions on Deposit disbursement will be made based on the facts provided and are final.
22.3 Resolution Timeline:
• RentmyBike will aim to resolve disputes within 30 business days of receiving all requested documentation and evidence for a complete claim.
Acknowledgment
By using rentmy.bike, you acknowledge that you have read, understood, and agreed to these Terms. Failure to comply with these Terms may result in suspension of service, forfeiture of Deposits, or other legal consequences.
These Terms are designed to protect all parties and ensure fair use of the rentmy.bike platform.